Capital Dental Office Policies

Welcome to our practice! We are pleased to have you as a patient and to be given the opportunity to be your partner in maintaining a good oral health.

Appointments

Confirming Appointments
Your appointment is considered confirmed at the time of booking. But as a courtesy, we would still remind you at least a day before of your appointment thru SMS or call whichever is preferred by you and we expect a confirmation. However, if we didn’t receive a confirmation we will still expect you to arrive for your appointment.

Cancellations  
We request that you give us a 24-hour notice if you need to cancel or reschedule your appointment. This will give us the chance to offer your appointment time to other patients in need of emergency or more timely care.

Late cancellation or Failure to arrive to your appointment will incur a cancellation fee.

Emergency Appointments
We reserve a little amount of time for emergencies each day so we ask if you could call our office as early in the day and we will try to accommodate you.

If you have an after-hours emergency we advise that you go to the A and E directly.

Accounts

Accounts need to be settled on the day of the appointment. If this is not possible we ask that financial arrangements be made prior to appointments with our Office Manager.

Payment Options:

  • Cash, Debit Card, Visa or Mastercard

  • All major treatment involving laboratory procedure will require an appropriate down payment.

Dental Council of New ZealandNew Zealand Dental Association